[DEMUG] text within html comments

[Steve Bohrer]

No specific info about this, but the fact that it works on your other 
computer suggests some general debugging you can try. Of course, have 
backups first, as you may break your web design program as you muck 
around it with.

On the problem computer, create a new user account (Apple menu>System 
Preferences...>Accounts, and click the "+" icon below the panel at the 
left to add an new account.

Then put a copy of your web source files in the /Users/Shared folder, so 
you can get them from any local account.

Next, log out of your normal account and log into the new account. See 
if you can reproduce the problem.

--- If it works from the new account, then the problem is somewhere in 
the program's settings in your home folder. Typically programs keep 
their settings in your home/Library folder. Check Library/Preferences 
for an item for the program in question, and also search for other 
instances of the program's name in Library.

If you find such files, quit from your WebDesign program, and try moving 
its Library files somewhere else, e.g. your desktop, and then restart 
the program and test to see if it works. Try the Library/Preferences 
items (if any) first, as they can almost always be automatically reset 
when you restart the program. Next try moving other program files or 
folders. (Be aware that you may break the program or cause it to loose 
track of your data if you move it's library files about. Depends on the 
program, and I have no knowledge of the one in question.) Hopefully, you 
can undo your changes if necessary by dragging everything back where you 
found it.)

--- On the other hand, if the program shows the same error from your new 
account, then perhaps it has a corrupted setting in the system areas 
that are common to both user accounts. Programs also store data and 
settings in the /Library folder at the top level of the disk (rather 
than your home folder's library.) Again, try searching for the program 
name or manufacturer's name in that folder. However, if you delete 
things here, you may need to re=install the software to get it working 
again.

--- On the third hand, perhaps there are some settings or config files 
that are kept with your web data files. Can you bring a copy of the 
project folder from the working machine and open it on the broken machine?

These steps may at least help point to where the problem is occurring. 
(Or not -- perhaps their tech support did not suggest these sorts of 
steps because they know they don't use any such files that could get 
garbled.)

Steve Bohrer

Mary Folsom wrote:

> The WebDesign software runs fine on my G4 Powerbook, also running OS  
> 10.4.11 No problem at all! So, it must be something in my G4 desktop  
> computer, but WHAT? I'm having no problems with any other software.  
> Does anyone out there in DEMUG world have an answer?
>