[DEMUG] jumping thru Apple's hoops for warranty repair

[Peter Klingerman]

Michele put up with a tremendous amount of grief over her post, which  
was a report of a completely valid situation she was in to SAVE us the  
same grief.  Her attempts to retify the problem under her timeline and  
NOT apples was also, most reasonable for a business woman.  The rest  
of you morons who couldn't grasp the simple set of circumstances and  
hurdles she faced and responded back to her with dribble "attacking"  
her efforts,should frankly, "get a life".  Michele, I'm with you.

Pete


On 18-Dec-07, at 8:27 PM, Michele Stapleton wrote:

>
> On Dec 18, 2007, at 4:38 PM, Pat Putnam wrote:
>
>>
>> Service Options. Apple may facilitate service through one or more
>> of the following options:
>> (i) Direct mail-in service. If Apple determines that your product
>> is eligible for mail-in service, Apple will advise of shipping
>> instructions including packaging requirements (which will be
>> provided by Apple where the product is under warranty). You will
>> then be required to ship the product to Apple's repair service
>> location in accordance with Apple's instructions. Once service is
>> complete, the Apple repair service location will return the
>> repaired product or provide a replacement product to you. Apple
>> will pay for shipping to and from your location if all instructions
>> are followed.
>
> Not sure where you wording comes from but the warranty online (what
> the call taker sent me to) addresses the chance that the customer
> might still have the original packaging.
>
> See http://www.apple.com/legal/terms/repair/naonlinerepair.html
> 2. Service Options. Apple may facilitate service through one or more
> of the following options:(i) Direct mail-in service. If Apple
> determines that your product is eligible for mail-in service, Apple
> will send you prepaid way bills (and if you no longer have the
> original packaging, Apple may send you packaging material) and you
> will ship the product to Apple’s repair service location in
> accordance with Apple’s instructions.
>
> I did stay on the phone until they gave me everything I needed for
> the prepaid airbill over the phone. They were holding firm on having
> me wait for their box until I read this wording back to them.
>
>
>
> Michele
>
> -----------------------------------------------
> Michele Stapleton, photographer
> BRUNSWICK, MAINE
> http://www.MicheleStapleton.com
> http://www.MaineWeddingPhotographer.com/
> -----------------------------------------------
>
>
>
> _______________________________________________
> DEMUG mailing list
> DEMUG at lists.demug.org
> http://lists.demug.org/mailman/listinfo/demug_lists.demug.org