[DEMUG] jumping thru Apple's hoops for warranty repair

[Roy Atkinson]

Michelle and Adam--neutral corners, please?


On Dec 18, 2007, at 7:14 PM, Michele Stapleton wrote:
> I never got one tangible reason why my using FedEx to ship the
> monitor on my own was bad.

1) Apple doesn't do repairs.. they contract the work out.
2) Apple is very strict about how things get sent to warranty depots,  
partially because the depots don't want to be responsible for  
breaking anything; so all the depot boxes (Dell, Apple, HP, etc.) are  
pretty much exactly the same.
3) Apple equipment is highly susceptible to in-transit theft, so they  
do not want any more identification on boxes than is necessary. Apple  
parts and stocking orders now come from "AI." No Apple logos. no  
other identifiers.

My experienced $.02


__________________
Roy Atkinson
macadvisor at mac.com
Sent from my MacBook