[DEMUG] jumping thru Apple's hoops for warranty repair

[Michele Stapleton]

On Dec 18, 2007, at 4:38 PM, Pat Putnam wrote:

>
> Service Options. Apple may facilitate service through one or more  
> of the following options:
> (i) Direct mail-in service. If Apple determines that your product  
> is eligible for mail-in service, Apple will advise of shipping  
> instructions including packaging requirements (which will be  
> provided by Apple where the product is under warranty). You will  
> then be required to ship the product to Apple's repair service  
> location in accordance with Apple's instructions. Once service is  
> complete, the Apple repair service location will return the  
> repaired product or provide a replacement product to you. Apple  
> will pay for shipping to and from your location if all instructions  
> are followed.

Not sure where you wording comes from but the warranty online (what  
the call taker sent me to) addresses the chance that the customer  
might still have the original packaging.

See http://www.apple.com/legal/terms/repair/naonlinerepair.html
2. Service Options. Apple may facilitate service through one or more  
of the following options:(i) Direct mail-in service. If Apple  
determines that your product is eligible for mail-in service, Apple  
will send you prepaid way bills (and if you no longer have the  
original packaging, Apple may send you packaging material) and you  
will ship the product to Apple’s repair service location in  
accordance with Apple’s instructions.

I did stay on the phone until they gave me everything I needed for  
the prepaid airbill over the phone. They were holding firm on having  
me wait for their box until I read this wording back to them.



Michele

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Michele Stapleton, photographer
BRUNSWICK, MAINE
http://www.MicheleStapleton.com
http://www.MaineWeddingPhotographer.com/
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