[DEMUG] jumping thru Apple's hoops for warranty repair

[Patricia Sharp]

You measn that HUMUNGOUS BOX taking up space in my loft is unneeded? I have a 24 inch intel duo G4. I can barely lift the empty box! When It arrived I had to slide it along the floor into the room where it now sits! That determined that the I Book stayed in the upstairs studio!
Forewarned is forearmed! Thanks!
  
  Pat Sharp

> From: Michele at MicheleStapleton.com
> Date: Tue, 18 Dec 2007 14:43:09 -0500
> To: demug at lists.demug.org
> Subject: Re: [DEMUG] jumping thru Apple's hoops for warranty repair
> 
> Adam, I think you missed my point. While my post was part rant it was  
> also part warning to help others who like me had no idea that  
> warranty shipping was going to be such a big deal. When "That's the  
> way we do it here" is the best rationale someone can give for a  
> policy, then maybe it's time to reexamine the policy.
> 
> Plus, I'm surprised that Apple isn't more interested in saving a tree  
> and letting me use the box I already have.
> 
> If I were an Apple Shareholder I'd be dismayed that Apple was  
> spending about $50 more than they need to on a warranty repair.  I  
> see three costs that are totally unnecessary (a new box, overnight  
> shipping to get the new box to the customer and shipping back to  
> Apple when a customer is standing there fully willing to pay for  
> shipping..)
> 
> Michele
> 
> -----------------------------------------------
> Michele Stapleton, photographer
> BRUNSWICK, MAINE
> http://www.MicheleStapleton.com
> http://www.MaineWeddingPhotographer.com/
> -----------------------------------------------
> 
> 
> 
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