[DEMUG] jumping thru Apple's hoops for warranty repair

[Adam Bewsey]

Respectfully, you, and in most cases myself as well, are the  
exceptions to the rule :-)  Your method actually has the potential to  
increase Apple's cost, should anything be damaged during the shipping  
process, because you provided the box. Not to say you wouldn't pack  
it perfectly, as would I. Most people wouldn't. Who would want the  
hassle when you know you have Applecare. Again, via contractual  
arrangements with Apple's designated shipper, the specially designed  
boxes for every Apple product, streamlines operations for the  
shipper, as well as the repair facility, and puts all responsibility  
in Apple's hands once that package is received by the shipper. This  
is what you get when you purchase AppleCare.

  It is good to warn others not to try and circumvent the tried and  
true process. Why would anyone go to all the trouble you have when  
you spent the money already for the service Apple provides. In most  
cases buying AppleCare is "gravy" for the company, & the shareholders  
love it!!!! I would be surprised if the packaging and shipping both  
directions even came close to $20.00, based on multi million dollar  
contracted shipping agreements.  I suspect the cardboard is recycled,  
as to the tree worries. No other company does "packaging" as well as  
Apple. :-)  I'm just suggesting you try it their way next time. It's  
very impressive.

We should leave the issue here now. I have the greatest respect for  
you and the DEMUG forum members and do not wish to start a flame war  
of any sort. I'm sure there are many participants here that will  
empathize with you. I just think you dug in your heels on this one  
for no reason, dispensing an unwarranted "warning".

I did really appreciate the "warning" regarding QuickBooks however :-)

Respectfully

Adam


On Dec 18, 2007, at 2:43 PM, Michele Stapleton wrote:

> Adam, I think you missed my point. While my post was part rant it was
> also part warning to help others who like me had no idea that
> warranty shipping was going to be such a big deal. When "That's the
> way we do it here" is the best rationale someone can give for a
> policy, then maybe it's time to reexamine the policy.
>
> Plus, I'm surprised that Apple isn't more interested in saving a tree
> and letting me use the box I already have.
>
> If I were an Apple Shareholder I'd be dismayed that Apple was
> spending about $50 more than they need to on a warranty repair.  I
> see three costs that are totally unnecessary (a new box, overnight
> shipping to get the new box to the customer and shipping back to
> Apple when a customer is standing there fully willing to pay for
> shipping..)
>
> Michele
>
> -----------------------------------------------
> Michele Stapleton, photographer
> BRUNSWICK, MAINE
> http://www.MicheleStapleton.com
> http://www.MaineWeddingPhotographer.com/
> -----------------------------------------------
>
>
>
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